Gas stations generally bill for the use of air pump machines supplied by Certus AirVac, an established company in the USA.
Such machines are readily available at most gas stations and commonly used for inflating flat tires, but most of them only allow credit cards or debit cards payments.
After using the machine, therefore, users should expect to have charges maybe less than $2.00 for the use of the said machine in their respective statements.
Nonetheless, customers who have used this service have complained that the machine stopped before the full time was up or that they were billed multiple times for a single use.
These unexpected costs can be irritating and difficult to address, especially when they apply to an account without prior explanation.
A List of the Most Frequent Problems that Users of Certus AirVac Have Experienced and Their Remedies
Let’s discuss some causes of this charge and also the solutions to them.
1. Extra charges
Some consumers have experienced unnecessary billing of their accounts after using Certus AirVac machines.
For instance, the machine indicates charges of $1.75 or $2, but the client’s credit card shows a higher charge of up to $10.
Possible Solution:
To avoid this, always monitor your bills especially after using the machine.
Use the costs displayed in the machine as your reference point.
If the same variation exists, provide relevant information to the Certus Help Center, including the state of the machine and the time it was used.
2. Defective Equipment
Sometimes, users face difficulties in operating the Certus AirVac machines as they either pause the process in the middle or start the process without the machine responding accordingly.
This most times forces users to swipe their cards several times causing them more charges.
Possible Solution:
In this scenario, limit your input swipes to one. If the problem persists, contact the attendant in charge of the gas station immediately.
Request for the machine’s ID number and write down the time and date of use for your reference.
If you encounter issues with the machines or need refunds for any added costs, you can call Certus to address these problems.
3. Forgotten transactions
Users of Certus AirVac machines often face the common problem of “forgotten transactions,” which leads them to believe that the charge has been made incorrectly.
Several users who saw an unknown dollar amount on their credit card, something like $1.75 even went to the bank or thought of disputing the amount.
Then later remembered it was them who used the air pump.
Possible Solution:
To prevent all these unnecessary troubles, one should always look at the receipts used to make the purchases or at least make mental drawings of these few cents transactions.
When reviewing a statement, if you find unrecognized charges, you can usually resolve such cases without raising a dispute by retracing your steps to the places where you may have used those services.
4. Confusion Arising from Display of Prices that are not Clear
Some users have experienced unclear displays of prices when making use of the Certus AirVac machines.
The problem occurs when the machine indicates that a customer will pay one hundred and fifty cents, however, customers go on to pay sometimes three dollars and above.
Possible Solution:
So it’s important to carefully check what you see displayed.
5. No Cash Option
Certus AirVac machines have a design that leaves much to be desired.
The most notable being, these machines do not offer cash as a means of payment, an aspect that limits the options available to the user.
A situation arises when a machine breaks down; the users cannot deal with the inconvenience by stooping to pay cash as a makeshift deterrent.
Instead, they pay with cards over and over in a futile attempt to receive assistance.
Usually, such scenarios result in users facing additional charges on their bills, which annoys them as they are left with no options.
The inability to use cash especially complicates the situation even further.
Most especially when there are frequent mechanical failures in the machines or when there are no proper price laws that explain clearly the costs.
This can result in the users incurring unexpected costs.
6. Problems With Air Time
The Certus AirVac machines have their users complain about the on and off air pump feature that always switches off even when the time indicated is not yet over, leading to frustrations.
For instance, the machine may indicate that it will operate for three minutes, but will only run for less than that time which makes the users swipe their cards once more for a longer period to complete the service.
It is advised that users be more patient while using these machines and fully concentrate, so as to easily detect this when it’s happening.
Final Thought
If you notice this charge from Certus AirVac on your credit card. Then you already know what to do.
I am sure this guide has been able to put you through the right path already.
I will see you in another credit card guide.
Enjoy.
About Me
Hi, I’m Maverick Jacobs, and I’m passionate about helping people make sense of the often confusing world of credit card charges.
Few years back, I moved to the United States with a vision to build a better future for myself and my family.
Along the way, I quickly realized how complex and sometimes frustrating navigating financial systems could be, especially for newcomers like me.
My personal experiences with unexpected credit card charges, mysterious transactions, and financial terms pushed me to learn everything I could about the topic.
What started as a necessity turned into a passion to educate others facing similar challenges.
I created this blog as a one-stop resource to simplify credit card charges and empower you to take control of your finances.
Whether you’re trying to identify a cryptic charge on your statement or understand how credit works. I’m here to guide you every step of the way.
Welcome to my blog — let’s demystify credit card charges together!
